14f Privacy Policy — Malaysian User Data Protection
Your privacy is our priority. This document explains in detail how the 14f platform collects, uses, stores, and protects your personal information when you use our services.
Last updated: January 2026
Information We Collect
The 14f platform collects various types of information to keep our services running smoothly and securely. The following are the categories of information that may be collected:
Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to create and verify your account, and to ensure compliance with minimum age requirements.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information required for transactions via Touch 'n Go eWallet, FPX, and online banking services. Bank account numbers and digital wallet details are stored in encrypted format and are never shared publicly.
Device & Browser Data
We automatically collect technical information when you access the platform, including device type, operating system, web browser, IP address, general IP-based location, and login timestamps. This information is used to detect security threats and optimise the user experience.
Usage & Betting Data
Betting history, game activity, sports preferences, active session duration, and interactions with platform features are recorded. This data is used to improve our services, detect fraud, and meet platform compliance requirements.
How We Use Your Information
14f uses collected information solely for legitimate purposes directly related to delivering platform services. We do not use your data for third-party marketing without your consent.
The main purposes for which your information is used are as follows:
- Identity verification — to verify that each user meets the age requirements and has not previously been banned.
- Transaction processing — to verify deposits and withdrawals in MYR and resolve any payment disputes.
- Account security — detecting suspicious logins, intrusion attempts, and potentially fraudulent activity.
- Platform improvements — analysing usage patterns to improve performance, stability, and the user interface.
- Important communications — to send account-related notices, terms updates, transaction confirmations, and customer support responses.
- Legal compliance — to meet reporting obligations required under applicable Malaysian law.
Cookies & Session Tracking
The 14f platform uses cookies and similar tracking technologies to enhance your experience and maintain session security. Cookies are small text files stored in your browser when you visit our platform.
We use three types of cookies:
- Session cookies — active only while you are on the platform and automatically deleted when you close your browser. These are used to maintain your login state and session preferences.
- Persistent cookies — stored on your device for a set period to remember your language preference and display settings.
- Analytical cookies — collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect the login functionality and your overall experience on the platform.
Data Storage, Security & Sharing
How Your Data Is Stored & Protected
All 14f user data is stored on servers protected with SSL/TLS encryption. Access to the user database is restricted to authorised personnel only, and every access is logged for audit purposes. We conduct regular security reviews to ensure our data storage infrastructure remains protected against the latest threats.
Data is retained for as long as your account remains active. Following account closure, transaction records and audit data are kept for the minimum period required by law before being securely deleted.
Sharing with Third Parties
14f does not sell, rent, or disclose your personal information to third parties for marketing purposes. Information may be shared only in the following circumstances:
- With recognised payment processors (such as FPX providers and e-wallet services) solely for the purpose of processing your transactions.
- With Malaysian legal authorities when required by a valid court order or applicable legal provision.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
User Rights, Policy Changes & How to Contact Us
Your Rights Over Personal Data
As a 14f platform user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal data we hold about you at any time through customer support.
- Right to Rectification — if any of your information is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right to Erasure — you may request the deletion of your personal data, subject to legal record-keeping obligations that may prevent the immediate removal of certain transaction data.
- Right to Object to Processing — you may object to the use of your data for specific purposes such as usage analytics, and we will consider such requests in accordance with applicable law.
Changes to This Policy
14f reserves the right to update this privacy policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. Significant changes will be communicated via an in-platform notice or to your registered email address. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding your data privacy, please reach out to our team by email at: [email protected]. We aim to respond to all privacy enquiries within 48 business hours. For other general enquiries, you are also welcome to refer to FAQ page us.
Still Have Questions About Your Privacy?
Contact our support team or visit the FAQ page for more information on how we protect your data.
FAQ Register Account